It’s natural for customers to have questions and we encourage our clients to ask us about anything.
We’ve put together some answers to address the most common questions that people ask us, but if you don’t see your question on this list, do not hesitate to contact us.
Keep in mind that our staff has built up years of knowledge with our extensive experience, and our passion for windows installation and repair means we actually enjoy helping people stay informed.
Question 1: Do you offer a warranty?
Yes, we offer a lifetime transferable warranty on our work because we can confidently stand behind our craftsmanship. This means that even if you decide to sell your house, we will continue to perform all necessary services related to our installation.
Question 2: How long have you been in business?
The staff at American Windows Center has been installing windows for more than 20 years before deciding to establish the family owned and operated business in 2006.
Question 3: Do you subcontract your work?
No. Many clients actually spend a lot of time conducting research on companies they want to hire without realizing their project can be subcontracted to another company or other workers. We are proud to promise that we will never subcontract our work, so you can rest assured that the faces you talk to from American Windows Center are the same people doing the work on your home. In fact, the person who you first meet for consultation is likely a project manager with years of hands-on industry experience, and will be working closely with you to ensure your project is completed to your specification.
Question 4: What is Low-E glass?
Low-E glass, short for Low Emissivity, is a special glass option that can reduce around 85% to 90% of the sun’s harmful U.V. rays from entering your home. At the same time, this special type of glass also withholds 100% of the radiant heat you want to retain in your home, to prevent it from escaping.
Question 5: Do windows come in any color?
If you desire specific colors for your project, we are happy to suggest window manufacturers that offer products in multiple colors.
Question 6: Can I buy one or two windows?
Yes. We are happy to sell as few as one window or as many windows as you need.
Question 7: Do you guarantee your work?
Most of the windows we sell come with a full lifetime guarantee, and American Windows Center also has a lifetime guarantee on labor.
Question 8: Are your prices competitive?
Absolutely. The fact that we do not subcontract our work means there is no middle man or other company that needs to be paid, which translates to extra savings for our customers.